Certification for Hawai‘i’s Professional Tour Guides

Certification for Hospitality Supervisors
This certification is designed for individuals who want to learn and apply foundational management concepts and skills. Based on the American Hotel & Lodging Association’s (AHLA) Skill Builders curriculum, these interactive classes are designed to help participants build a foundation of skills to succeed and progress in organizations. Participants will gain knowledge and practical application of essential skills ion the areas of supervision, leadership, time management, communication, handling problems and conflict, orientation and training, motivation and team building, staffing and scheduling, as well as improving employee performance. Upon successful completion of the class and certification exam, participants will receive the AHLA’s Certified Hospitality Supervisor designation which is widely recognized within the hospitality industry. Participants must meet certification exam prerequisites and submit an application for the exam.

Certificate for Customer Service in Hawaiʻi

Contract Contact

Shirley Tsukano
Programs and Contracts Manager
Phone: 808 734-9701
Email: stsukano@hawaii.edu

Heather Robertson
Workforce Development Specialist
Phone: 808 734-9154
Email: hr8@hawaii.edu

Heidi Arrington 
Program Instructor
Phone: 808 734-9153
Email: heidia@hawaii.edu